Deliveries
we like to deliver fast, high quality service, so we offer a range of different delivery options suited to your budget and lifestyle. Take a look at the options below to see which delivery method works best for you.
Standard Service
For our standard service, we dispatch our goods with Royal Mail this costs £6.95.
Courier Service
We offer a courier delivery on any items over 2kg or items larger than 30cm x 50cm x 15cm.
If you place an order over the above weight or dimensions, you can expect to receive your parcel via DHL. If you have already placed an order with us, you can track your delivery below:
Courier Service
DHL Parcel Tracking
Exceptions:
- Courier deliveries to Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and the Scottish Highlands/Islands will incur a charge.
- The cost of bulky items (over 2kg weight and/or dimensions over 30cm x 50cm x 15cm) is £9.99 and £20 for larger items such as bikes and tag-a-longs.
Item sizes:
- Small items - items under 2kg weight and/or 30cm x 50cm x 15cm in size
- Bulky items - items (not including bikes) over 2kg weight and/or 30cm x 50cm x 15cm in size
- Large items - bikes and tag-a-longs
Next Day Delivery
Order by 3pm and we’ll ship your items the same day for a delivery charge of £5 (large items are charged at £7.50), so they’re with you on the next working day.
- DHL offer a 2 hour delivery time slot from Monday to Friday on all next day deliveries
- Please note: Next day delivery takes place on the next working day.
- Weekends and Bank Holidays are not counted as working days. This means that orders placed before 12pm on Friday will be delivered on Monday, or Tuesday if the weekend includes a Bank Holiday.
Exceptions:
Bikes are excluded from next day delivery to allow for assembly and quality checking by our team of professional bike builders.
The following regions are excluded from next day delivery.
- Scotland
- Northern Ireland
- Jersey
- Guernsey
- Isle of Man
- Isle of Scilly
Buy Online, Pick Up In Store
When you buy online with us you can choose to collect in store.
We’ll send you a confirmation email and will contact you when your order is ready to be collected from instore! You can then pick your items up at any time during opening hours.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at rollingfix@outlook.com. Please note that returns will need to be sent to the following address: 196, 198 Breck Rd, Everton, Liverpool L5 6PX
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rollingfix@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rollingfix@outlook.com.